Get in touch
Questions about setup, pricing, or whether Introtrace fits your stack — we're happy to help.
Email us
hello@introtrace.com
Support docs
How It Works →Response time
We typically reply within one business day.
What to include so we can actually help
None of this is required — a one-line question is fine. But if you're writing about a data gap or a signal that isn't arriving, these four details are almost always what a useful reply depends on, and including them up front saves a round trip.
The two numbers you're comparing
A gap only means something relative to a baseline. GA4 sessions against CDN or server request counts, or against orders recorded in Shopify or WooCommerce, gives us something to reason about. "Traffic seems low" on its own doesn't.
What your audience looks like
Blocking rates vary far more by audience than by anything else. Developer tooling, B2B SaaS, and privacy-adjacent products sit well above average; mainstream retail and mobile-heavy traffic sit below it. Telling us who visits your site changes what a plausible gap looks like.
How your tags are loaded
Whether GA4 fires directly, through a GTM container, through a server-side container, or through a platform integration determines what a blocker actually intercepts. A blocked GTM loader takes every tag inside it down with it, which looks very different from GA4 alone being blocked.
What you already tried
If you've tested with a blocker enabled, checked the network panel, or moved a tag out of GTM already, say so. It rules out the obvious first suggestions and gets to the real cause faster.
You may not need us at all
A fair number of questions we receive are already answered in more depth on the site than we could manage in an email reply. If you're trying to understand the mechanism rather than fix a specific incident, these are the faster route:
- How adblockers block your analytics — what filter lists actually match on, which endpoints get dropped, and why a blocked GTM container silently takes every tag inside it with it.
- Ad blocker analytics impact — what each major browser does to Google Analytics by default, and the distinction between a request being blocked outright and a cookie being capped.
- Ad blocker scanner — paste a URL and see which of your analytics, advertising, and consent tags an ad blocker actually stops.
- Introtrace vs server-side GTM — the comparison behind the most common pre-sales question we get.
- Pricing and How it works — plan limits, and the request path a recovered signal takes end to end.
Common questions before getting in touch
How quickly will I get a reply?
Within one business day, and usually the same day for anything that looks like a live setup problem. Messages arriving over a weekend get answered on Monday. If you haven't heard back after two business days, the message didn't reach us — email hello@introtrace.com directly and it will.
Do I need an account before getting in touch?
No. Plenty of the questions we get are from people still working out whether a first-party proxy is the right fix at all, and we'd rather answer that honestly than have you sign up first. If you already have an account, mentioning the domain you registered lets us look at your actual signal counts while replying.
Can you help me work out how much data I'm actually losing?
Yes, and you can get most of the way there yourself first. Compare GA4 sessions against a source that ad blockers can't intercept — CDN request logs, server access logs, or your commerce platform's own order count. The gap between those two numbers is the part of your audience your analytics never sees. Send us both figures and we'll tell you whether it looks like blocking, bot filtering, or an ordinary tagging mistake.
Do you offer help with installation?
For most stacks it's one script tag and the setup guides cover it. If you're on a platform with awkward script injection — Shopify checkout, a headless frontend, or a CMS that strips inline tags — describe the setup and we'll tell you where the tag goes.
How do I report a bug or a signal that isn't being recovered?
Include the page URL, the browser and blocker you reproduced it with, and roughly when it happened. A HAR file or a screenshot of the network panel showing the blocked request makes it much faster to diagnose. Blocking behaviour differs significantly between uBlock Origin, Brave Shields, and Firefox's Strict mode, so knowing which one you tested with narrows it down immediately.
Where do I send privacy, GDPR, or DPA requests?
Use the form or email hello@introtrace.com and say it's a data protection request. Our Data Processing Agreement and Privacy Policy cover what Introtrace stores and for how long, and a signed DPA is available on request.